All new products warranty is subject to the warranty policy of the individual vendor.
Please refer to individual product for warranty period.
Dead on Arrival (DOA)
Meaning : Item shows symptoms of a hardware failure, preventing basic operation upon its first use out of the box, and then it may be deemed DOA.
Reporting DOA & Resolution.
If you believe product to be DOA, you may initiate your return via email or phone within 7 days of your receipt and must be returned to ClickAsia within 14 days of your receipt of the products.
Phone: +603 78901118 (Customer Service), or
Email : firstname.lastname@example.org
Step 1: Request a Return Authorization Number (RMA). An RMA is required for all returns.
Step 2: Prepare and return the product.
Ensure all products item in their original packaging. Write in bold letters on the outside of the package "RMA < RMA number you were provided> "
Step 3: Return the product to ClickAsia Sdn Bhd
A-10-08, Level 10, Office Tower, Tropicana Avenue
Persiaran Tropicana PJU 3, Tropicana Golf & Country Resort,
47800 Petaling Jaya, Selangor
Please note that original manufacturers’ packaging is part of the goods; please ensure you return the DOA product to us in their original packaging.
The goods are second hand without the packaging and we may not therefore be able to process your return.
Any free promotional gift issued with an order must also be returned if you are returning those goods.
If the customer misrepresents the condition of the product, ClickAsia may imposed a RM100 handling fee and the product will be returned to you at your expense.
Any returned product that is damaged through customer misuse or is missing parts due to customer tampering will not be accepted.
Product must be deemed DOA by the respective vendor in order to receive a replacement unit.
If product is reported as DOA to ClickAsia more than 7 days after you receive it, standard warranty shall apply.
What's in the box
1x My Passport hard drive
1x USB 3.0 cable
1x WD Backup™, WD Security™ and WD Drive Utilities™ software